Privacy policy

Last updated: March 02, 2026

This Privacy Policy describes how TropiCut (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from tropicut-au.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law, including the Australian Privacy Act 1988.

2. How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide the Services, comply with applicable legal obligations, enforce applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

3. What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term “personal information”, we are referring to information that identifies, relates to, describes, or can be associated with you.

Information We Collect Directly from You

  • Basic contact details including your name, address, phone number, and email address.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, and security questions.

  • Shopping information including the items you view, put in your cart, or add to your wishlist.

  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Information We Collect through Cookies

We also automatically collect certain information about your interaction with the Services (“Usage Data”). To do this, we may use cookies, pixels, and similar technologies (“Cookies”). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties

We may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

  • Companies who support our Site and Services, such as Shopify.

  • Our payment processors, who collect payment information to process your payment in order to fulfill your orders and perform our contract with you.

4. How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, send notifications, manage your account, arrange shipping, and facilitate returns.

  • Marketing and Advertising: To send promotional communications by email, text message, or postal mail, and to tailor advertisements.

  • Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

  • Communication: To provide customer support and improve our Services.

5. Cookies

We use Cookies to power and improve our Site and our Services. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies. Please keep in mind that removing or blocking Cookies can negatively impact your user experience.

6. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes:

  • With vendors or third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, fulfillment, and shipping).

  • With business and marketing partners, including Shopify.

  • With our affiliates or otherwise within our corporate group.

  • In connection with a business transaction such as a merger or acquisition.

7. User Generated Content

If you choose to submit product reviews or other user-generated content to any public area of the Services, this content will be public and accessible by anyone. We are not responsible for the privacy or security of any information that you make publicly available.

8. Third Party Websites and Links

Our Site may provide links to websites operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites. You should review their privacy and security policies.

9. Children’s Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children.

10. Security and Retention of Your Information

We implement security measures to protect your data, though no measure is impenetrable. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, provide the Services, or comply with legal obligations.

11. Your Rights and Choices

In accordance with the Australian Privacy Principles (APPs), you may have the following rights:

  • Right to Access: You may request access to the personal information we hold about you.

  • Right to Correct: You may request that we correct inaccurate personal information.

  • Right to Delete: You may request that we delete certain personal information.

  • Managing Communication Preferences: You may opt out of promotional emails at any time by using the unsubscribe option.

To exercise any of these rights, please contact us at the email address provided below.

12. Complaints

If you have complaints about how we process your personal information, please contact us. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

13. International Users

Please note that we may transfer, store, and process your personal information outside of Australia, including the United States. By using our Services, you acknowledge that your personal information may be transferred to facilities outside of Australia.

14. Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at contact@tropicut-au.com.

Company Information: Affiliate Ecom LLC 5830 E 2nd St, Ste E 7000 Casper, WY 82609 United States of America